Version 2026-09-07.2. Effective 7 September 2026.
1. Who we are and how to contact us
Cherry Kiss is operated by CHERRYCARE360 LTD (company number 17309946), at CHERRYCARE360, GLYNFELLIS, INSIDE TINA ROSE, GATESHEAD, NE10 8RH, United Kingdom. That company is the controller responsible for Cherry Kiss member information. In these Terms, "we", "us" and "our" refer to that company. Contact us at support@cherrykiss.co.uk about your account, these Terms, safety concerns or complaints.
These Terms apply to the Cherry Kiss app and its related account and policy pages. Read them with our Privacy Notice, Community Rules and Integrity Pledge. Acknowledging the Privacy Notice does not give us blanket permission to use your information for any purpose.
2. The service and release status
Cherry Kiss is designed around genuine chemistry, compatible relationship intentions and a limited number of suitable introductions rather than endless browsing.
The current invitation beta is free and limited to adults aged 18 to 39 in Newcastle upon Tyne and Gateshead. It supports account access, joining eligibility, profile and photo submission, policy choices, profile review and service notifications.
Software for Stripe Identity, limited discovery, connection requests, mutual matching, text and emoji chat, reporting, blocking, unmatching, moderation, profile pause and account deletion may be deployed. A member can use one of these functions only when the app presents it and the server confirms that its provider, privacy, safety and operating gates are open. The server refuses access when a required gate or provider configuration is missing. Availability of the software does not promise a particular launch date. Lounges, profile video, voice notes, chat attachments, audio and video calls and paid subscriptions are outside this beta.
3. Joining and separate communities
You must be at least 18. Cherry Kiss currently accepts new members aged 18 to 39 inclusive, using your date of birth rather than an age you calculate yourself. Give accurate information and do not evade age, safety, identity or account restrictions. Do not use the service where doing so is unlawful.
Truly Yours is a separate planned community for adults aged 40 and over. A suggestion to consider it does not join you to it. Shared sign-in infrastructure does not automatically share a profile, photos, preferences, messages, reports, membership, consent or subscription. Any future move requires an explicit joining process and that community's policies.
If an eligibility check prevents you joining and you believe the information is wrong, contact us. We will explain the available route and will not silently transfer your profile to another app.
4. Your account and profile
Use an account you control and keep its credentials secure. Do not impersonate another person, lend or sell your account, create deceptive identities or return through another account to evade a restriction. Contact us if you believe your account has been compromised. We will not ask you to email your password or verification codes.
You may use an appropriate display name, but your eligibility, identity and other factual details must be truthful. Only upload recent photos of yourself that you have the right to use. Do not put your home or workplace address, precise location, financial details, identity document or another person's private information in a profile.
You retain ownership of content you provide. You give us a limited, non-exclusive permission to store, reproduce, resize, format, review and display it as needed to run Cherry Kiss. Profile content is displayed only where the relevant approval, privacy and mutual-eligibility conditions allow. This permission is not an advertising endorsement or a transfer of ownership.
Only provide content you have the right to use. Do not submit unlawful, abusive, deceptive, exploitative or privacy-infringing material. We need separate permission to use your identifiable profile or story in promotional material.
5. Profile review and Stripe Identity
Human profile and photo approval checks presentation and compliance with these rules. It is not proof of legal identity, age, integrity or safety.
The Stripe Identity integration exists, but live sessions remain off until the Stripe account and Identity application are approved and every required server setting and gate is present. The server fails closed: it does not create a live verification session when any requirement is missing.
When the identity gate is available, an approved member chooses either Stripe's hosted government-photo-document check or the same document check with an optional matching selfie. Both routes can unlock the same core access after all checks selected for that route pass. Every route requires the document and date-of-birth checks; the selfie route also requires its configured face comparison to pass. The route does not change eligibility, recommendation order, price, badge, support or access to discovery and member chat. The verified date of birth must match the date already supplied to Cherry Kiss and still meet the app's age rule. A payment card, email-verification mark or successful profile review is not a substitute.
The selfie route is optional and uses biometric face comparison. Before it starts, we present a separate explanation and ask for your explicit consent. We record the consent statement and version, your choice and when it was made. Accepting these Terms or the Privacy Notice is not that consent. You can decline or withdraw selfie consent and use the document-only route. After withdrawal, we stop relying on the selfie result, remove access based only on it and request eligible Stripe redaction as soon as the provider allows. Withdrawal does not make earlier processing unlawful.
An 18+ age checked badge means only that Stripe's configured government-photo-document check passed, the verified date of birth matched the account and the member met the age rule at the time. If the member chose a selfie, the configured face comparison also passed. The badge does not disclose which route was used and is not a criminal-record or background check, proof of character, guarantee of honesty or promise of safety.
You may make no more than two submitted verification attempts before support is required. Across the initial beta, the server caps live verification-session reservations or provider-linked sessions at 50 in total until we review and approve any expansion. These limits reduce repeated sensitive processing, misuse and provider cost. If a check fails, appears wrong or is inaccessible, contact us. We aim to acknowledge identity-support requests within two business days and provide an identity appeal decision or clear next evidence step within five business days. These are operating targets, not emergency-service promises. A disputed or failed result must not by itself become a permanent disciplinary ban.
6. Discovery and introductions
Discovery is available only when both members meet the current server-side rules. These include active account and membership, eligible age, current policies, complete matching setup, approved profile and photos, required identity result, compatible audience, reciprocal age and distance choices, compatible relationship intention, and no block, pause, suspension or safety restriction.
We may provide up to eight suitable introductions a day, but a smaller set or no set may be shown where there are not enough mutually eligible people. We do not promise a match, a reply, a relationship or a continuous supply of profiles. We must not add unsuitable filler or relax another person's boundary without their choice.
A discovery card may show approved profile information, age, broad area or distance band, an accurately named 18+ age checked badge and plain-language recommendation reasons. It must not show which identity route was used, an exact location, private matching answers or an invented compatibility percentage. Payment cannot buy eligibility, override a block or improve recommendation order.
You may pass a profile and use the available undo for your latest pass in the current session. We recheck eligibility before a profile is opened, restored or acted on.
7. Connections and chat
You may send an eligible member one connection request and one optional introductory message. The recipient can accept or decline. Full chat opens only after mutual acceptance. A connection, match, message or past interaction does not create consent to anything else, and nobody owes a reply.
The first release supports text and emoji only. Do not use text to send encoded attachments, unlawful links, passwords, verification codes, financial requests, explicit sexual material or another person's private information. Messages must comply with the Community Rules.
Messages are saved before the app confirms that they were sent. Delivery or read indicators are technical signals, not proof that a person understood or agreed with a message. Mutual matches do not automatically expire, but either member may unmatch at any time.
8. Report, block and unmatch
- Report creates a private moderation case. Give an honest category and the minimum information needed. A report is not shown as a public allegation and a report count alone does not prove misconduct.
- Block removes both members from each other's discovery and contact surfaces. Do not evade a block through another account or an outside contact route.
- Unmatch ends direct contact without requiring a reason. It does not prevent you from making a safety report about the interaction.
If someone is in immediate danger, contact emergency services. Cherry Kiss support is not an emergency service. Our initial target is to triage an urgent safety concern within 24 hours. Do not download, keep or email suspected child sexual abuse material or unlawful intimate material; report identifying details through the safest available route and contact the appropriate authority where required.
9. Moderation, restrictions and appeals
We may request a correction, remove or decline content, limit a feature, apply an urgent temporary restriction, suspend or close an account where reasonably necessary for a material breach, suspected fraud, a credible safety risk, legal duties or deliberate evasion of eligibility or identity controls. Actions should be proportionate to the evidence, severity, context and repeat behaviour.
Urgent protective action may be taken before notice. We will normally explain the relevant reason and how to challenge it, but may limit or delay details where disclosure would create a safety risk, expose another person's confidential information, prejudice an investigation or breach the law.
Contact us with "Appeal" in the subject if you dispute a decision. A human must review a permanent disciplinary decision; an automated risk score, a report count or a failed identity attempt alone must not impose a permanent ban. Being outside Cherry Kiss's 18-39 range is an app-eligibility result, while confirmed under-18 access or deliberate evasion may also require a safety response.
10. Pause, leaving and deletion
When the profile-pause control is available, you may use it to hide your profile from new discovery while keeping your account and existing matches. We may also hide an inactive profile from new discovery after appropriate notice. Inactivity is not suspension.
Leaving Cherry Kiss removes your Cherry Kiss membership and its app-scoped content through the stated process. It does not silently delete or join another brand. Full account deletion covers the shared sign-in account and every joined community after a separate clear confirmation. If an in-app control is unavailable, you may make the same request through our contact address; your legal rights do not depend on a button being available.
Once the deletion function accepts a request, it hides the account and revokes ordinary access, then starts deletion and provider-redaction work. Some limited information may be retained where reasonably necessary for a legal duty, a current safety matter, an appeal, a legal claim, prevention of serious abuse or the protected backup lifecycle, as explained in the Privacy Notice. Deleting an account does not replace any store-subscription cancellation step if subscriptions are introduced later.
11. Charges
The beta and the features described in these Terms are free. These Terms do not authorise a charge. Before any paid purchase, you must be shown the price, billing period, renewal arrangements, cancellation method and applicable cancellation or refund rights. A purchase must be an explicit choice separate from policy or identity acknowledgement.
Safety, age and identity checks, normal discovery, receiving and answering genuine connection requests, basic text and emoji chat, reporting, blocking, unmatching, appeals, pause and account deletion must not become paid safety controls.
12. Availability, changes and your legal rights
You may stop using the service and request closure. We may interrupt access for maintenance, security or technical problems and will act reasonably to minimise avoidable disruption. Early access is not a guaranteed release date or a guarantee that every planned feature will be delivered.
We must take reasonable care and skill in providing services we agree to supply. We remain responsible for reasonably foreseeable loss caused by our breach or failure to meet applicable duties. Another member is responsible for their conduct, but that does not remove duties the law places on us.
We do not exclude liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or anything else that cannot lawfully be excluded. We do not ask you to waive statutory consumer or data-protection rights, accept compulsory arbitration or give us an unrestricted indemnity.
If we discontinue the service or materially change these Terms, we will give appropriate notice and explain your options unless an urgent safety or legal reason requires a faster change. Old policy versions remain identifiable. A code deployment or unpublished policy source is not a policy change, and a published update does not rewrite your earlier acceptance record.